Garbage company

Garbage. Turned my internet off on Christmas although I’m paid until January. Ruined the holiday for my son who got a computer but couldn’t use it and still can’t because there is no internet and no human being to speak to. Hands down worst company on the planet.

Responses

XfinityKassie

Official Employee

•

1.7K Messages

4 months ago

Jtudorhatesxfinity Good morning! Thank you for taking the time to reach out to our Community Forums Team to share your experience with your services. This is not the experience we want our customers to have, and I'm hoping I can help turn this experience around for your and your son. Can you please send a Direct Message with your name, the name on your account if different, and the service address we will be working with today?

Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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Customer Service

Jtudorhatesxfinity

Garbage company

XfinityKassie

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