Hello, @user_bm34i0. That is incredibly frustrating, especially when it’s a reward you’ve earned. Based on similar reports, we have a few things you can try!
If the code isn't in your email, it often hides in your Xfinity Rewards (now called Xfinity Membership) Activity. Using the app, open the Xfinity app, go to the Rewards tab, scroll to the bottom, and tap Activity. Using the website online, go to xfinity.com/rewards, log in, and look for a "Rewards Activity" or "My Rewards" link. If you click on the specific GameStop reward tile within your activity history, the code is often listed there even if the email never arrived.
If you have the code, but GameStop won't take it, try some technical workarounds. Sometimes copying adds an invisible space at the end. Try typing the code in manually, ensuring there are no extra spaces. Check the redemption type; ensure you are entering it in the "Promo Code" field during checkout, not the "Gift Card" field (unless we explicitly called it an e-gift card). Some of these rewards are actually "Category Coupons" with specific restrictions. GameStop’s site is notorious for "spaghetti code." Try using a private/incognito browser window or a different browser (like switching from Chrome to Safari/Firefox) to clear out any cache errors.
If none of the above solves it for you, we may have to submit an escalation ticket on your behalf to our Rewards team. But let's start here, and please let us know how it goes!
@XfinitySara Same here. Only option after accepting reward is clicking on a link which errors. There is no other information provided after accepting reward.
Your eGift cannot be viewed at this time
Sorry, this card is not valid. Please contact the retailer from which you purchased this gift card and reference error code EGIFT_IRE3_504.
Thank you for letting us know, @DJWinfield. This may be a known issue that our backend is already working on. We're looking into it now. Appreciate the reports!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_xu9xgm Thank you for making us aware you're also experiencing issues redeeming this reward. I'd be more than happy to submit a ticket to have this looked into. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinitySara…none of your fixes worked. The path to the card is clearly a broken link. This is the 4th time this has happened since Jan and it’s getting old. It is never resolved and I just miss out. I pay waaay too much a month and rewards are the only thing keeping me with xfinity. It is NOT ok.
@user_bm34i0 - I appreciate you letting us know. I alone have seen a few reports within several minutes, so this is likely a known issue that our backend team is already working to resolve. However, I'm happy to pull up your particular account and possibly submit an escalation ticket on your behalf! This may help link more customers to the issue, and can help resolve things faster. Could you please send our team a direct message to continue?
To send a direct message:
Ensure you are first signed in, then you will see a chat box icon at the top right of your page.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinitySara
Official Employee
•
2.5K Messages
12 hours ago
Hello, @user_bm34i0. That is incredibly frustrating, especially when it’s a reward you’ve earned. Based on similar reports, we have a few things you can try!
If the code isn't in your email, it often hides in your Xfinity Rewards (now called Xfinity Membership) Activity. Using the app, open the Xfinity app, go to the Rewards tab, scroll to the bottom, and tap Activity. Using the website online, go to xfinity.com/rewards, log in, and look for a "Rewards Activity" or "My Rewards" link. If you click on the specific GameStop reward tile within your activity history, the code is often listed there even if the email never arrived.
If you have the code, but GameStop won't take it, try some technical workarounds. Sometimes copying adds an invisible space at the end. Try typing the code in manually, ensuring there are no extra spaces. Check the redemption type; ensure you are entering it in the "Promo Code" field during checkout, not the "Gift Card" field (unless we explicitly called it an e-gift card). Some of these rewards are actually "Category Coupons" with specific restrictions. GameStop’s site is notorious for "spaghetti code." Try using a private/incognito browser window or a different browser (like switching from Chrome to Safari/Firefox) to clear out any cache errors.
If none of the above solves it for you, we may have to submit an escalation ticket on your behalf to our Rewards team. But let's start here, and please let us know how it goes!
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user_bm34i0
6 Messages
12 hours ago
XfinitySara…none of your fixes worked. The path to the card is clearly a broken link. This is the 4th time this has happened since Jan and it’s getting old. It is never resolved and I just miss out. I pay waaay too much a month and rewards are the only thing keeping me with xfinity. It is NOT ok.
(edited)
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0
EG
Expert
•
117.7K Messages
9 hours ago
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
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