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user_s97tx2
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4 Messages

Sunday, May 3rd, 2026 11:02 PM

GameStop $10 Reward Not Working

I want to know why the $10 GameStop reward is not redeemable. Both on the Xfinity app and on desktop, I keep getting this error message: "We're sorry, Looks like this reward isn't available to you at this time." I have tried speaking to several agents over chat and they keep falsely stating that it's not working because I am "not signed up for the Xfinity membership portal," which is impossible, and frankly a bad excuse for their apparent technical failures. I redeemed several rewards on Thursday, April 30, 2026 from the Xfinity app, and the GameStop reward is the only one that isn't working. I want to know why and I want this resolved.

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3 days ago

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XfinityAlyssaA

Official Employee

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2.6K Messages

3 days ago

Good afternoon @user_s97tx2, and thank you for reaching out on our Community Forums regarding your GameStop reward issue—we appreciate you letting us know. I see you’re experiencing some trouble redeeming the reward. Have you had a chance to clear your cache and cookies and then try the link again? Additionally, have you attempted accessing it using a different web browser?

 

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user_s97tx2

Visitor

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4 Messages

I've tried in the app and on desktop several times over the past few days, and I keep getting this message: 

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3 days ago

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XfinityAlyssaA

Official Employee

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2.6K Messages

Thank you @user_s97tx2 for confirming you’ve tried both the app and desktop. Have you had a chance to clear your browser’s cache and cookies as well?
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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user_s97tx2

Visitor

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4 Messages

Yes, and I keep getting the same error message shown above.

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3 days ago

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XfinityAlyssaA

Official Employee

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2.6K Messages

Thank you for trying that @user_s97tx2 —we appreciate it. May I also confirm that you’re logged in as the primary user on the account? Additionally, can you confirm whether the account is up to date with no past-due balance? Have you also had a chance to try accessing it using an incognito or private browser tab?
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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user_s97tx2

Visitor

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4 Messages

Yes I am the only user. Yes it is up to date. Yes I did try incognito mode and I got the same error message.

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3 days ago

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