Skip to main content

    Support

    Offers

U
user_lp5aym
1st Topic
1st Reply

3 Messages

Wednesday, July 17th, 2024 6:03 PM

Closed

Galveston internet outage

I have no internet for the past week. Only given false information and no help. I am so fed up. I will switch providers if i cannot even get simple information. 

Question

 • 

Updated 

11 months ago

81

1

0

user_lp5aym

3 Messages

11 months ago

No response in 42 hours. I have direct messaged the support staff of xfinity and still no response. I want to request for credit but when i try to use the link to request for credit it says i am no eligible to request. So tell me xfinity, how am i not eligible if you cannot provide me the services i pay for? It’s been over a week now. Unacceptable. What a joke of a customer support team. 

1

0

XfinityBradM

Official Employee

 • 

915 Messages

@user_lp5aym As you have been informed on another post, our support team will not respond to unsolicited DMs. You will need a request by a Comcast verified employee before sending a DM to receive a response in that platform. 

The online system will reject the credit request if:

You are still experiencing a service interruption

Entered an incorrect date

Already received the maximum amount of credit we can provide for the interruption(s)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

forum icon

New to the Community?

Start Here