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user_rt99t6
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2 Messages

Wednesday, January 31st, 2024 4:31 PM

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Galaxy Fold 4 Not Detecting SIM Card

I am locked out of service and have tried several troubleshooting methods I have found on the internet to no avail. I can't make out receive texts or phone calls even with wifi. 

Question

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Updated 

1 year ago

159

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XfinityEricB

Official Employee

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2.2K Messages

1 year ago

 

user_rt99t6 Hello, and thank you for reaching out for help today with your service. We have very limited access to Mobile accounts on this platform currently. Have you been able to reach our Mobile experts with any of these methods:

SMS Text Message: 1 (888) 936-4968

Phone: 1 (888) 936-4968

Chat: xfinity.com/xfinityassistant/?channel=xMobile??

 

2

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user_rt99t6

2 Messages

I cannot send texts or phone calls, it tells me to insert a SIM card to do so when I attempt to. 

And I was locked out of the chat with an agent earlier. I cannot connect to a new one because it says I still currently have a chat window open, but there seems to be no way to reconnect to it. 

1 year ago

0

XfinityRoberto

Official Employee

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1.7K Messages

Have you tired to clear out the cache and cookies and then try again to access the chat?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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