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user_i9rp0a
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Monday, December 18th, 2023 10:41 PM

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FTP Port Forwarding

Hi, I have an ftp server running on my computer, I have given it a random port number and I am able to connect to it on my home network as I would expect. I tried then to port forward this FTP server via the xfinity app and the whole setup of port forwarding (please don't recommend me the link that refers to the steps on port forwarding), I entered the specific port (not a range) of my ftp and also chose the device the FTP was on. I chose TCP only and that's all the options it gave me I think. But it didn't work when I went to another house and tried it on a different Wifi, is there a step I did wrong? Or something else? (Also I do have a static IP on my computer so that shouldnt be an issue i think)

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1 year ago

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XfinityAlyssaA

Official Employee

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1.8K Messages

1 year ago

Good afternoon @user_i9rp0a, and thank you for reaching out on our Community Forums with your port forwarding concerns. I have included the following article that explains how to set up port forwarding for your home network. https://www.xfinity.com/support/articles/port-forwarding-xfinity-wireless-gateway. Please let us know if this helps. 

 

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user_i9rp0a

4 Messages

@XfinityAlyssaA​ Bruh.... no this dosent help, as i said I've already tried this

(edited)

1 year ago

0

XfinityAlyssaA

Official Employee

 • 

1.8K Messages

Thank you for confirming that you are not getting any errors on the app and for the screenshots, we really appreciate it @user_i9rp0a. To confirm, did you set a static IP for the device using the Gateway Admin page (10.0.0.1). If so, the static IP should be removed, the Xfinity app will use the IP address from DHCP to set a static MAC bind and establish the port forward rule.

 

Can you also confirm that the device is using an IPv4 address to connect to the network and not an IPv6 address?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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user_i9rp0a

4 Messages

When I go into wifi settings, my "IP assignment" and "DNS server assignment" is automatic, I went in control panel and checked my IPV4 and its set to automatic as well. Is this right?

1 year ago

0

XfinityAlyssaA

Official Employee

 • 

1.8K Messages

1 year ago

I'm sorry to hear that article didn't help @user_i9rp0a. To confirm, are you receiving any error messages when attempting to create a port forward in the Xfinity app?

 

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user_i9rp0a

4 Messages

@XfinityAlyssaA​ Nope, no errors on the app.. but when I try to connect to my ftp from another computer or phone at another house, it dosent connect, this is the error i got from an iphone app that helps me connect to an ftp:

1 year ago

0

XfinityAlyssaA

Official Employee

 • 

1.8K Messages

Perfect, thank you for confirming that @user_i9rp0a. We may need to open a ticket with your repair team to investigate your porting issues further. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account? To send a "Direct Message" ("Private") message: Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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