Visitor
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1 Message
frustration on being neglected as a loyal customer
I have been a Xfinity customer for over 10 years. The commercial of 5-year price guarantee internet service has been everywhere in the past couple of months. However, when I tried to sign up for that offer, I was told that I am not eligible because I am an existing customer. It is so frustrating to realize that being a loyal long-term customer is worth nothing. Does Comcast really care about existing customers at all? Do I really have to switch to other service providers to avoid being charged at more than double the cost of what new customers pay?
XfinityKam
Official Employee
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40 Messages
1 hour ago
Hello, @user_gq6kyc Thank you for choosing us to be your service provider. I would like to look into this for you
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
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