Visitor
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2 Messages
Frustrating Xfinity internet connection - Can't reach to any useful help
My xnfinity internet goes in and out ; unfortunately this happens in very important meetings; After couple of mins it comes back to fine but it is really frustrating as it happens back to back multiple times in a day.
On top, I have NO luck in reaching anyone to talk about this. Phone or chat goes to AI and that goes through standard questions
It is frustrating; if I can't get lucky I have to choose a different provider.
XfinityAmira
Official Employee
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4.4K Messages
4 months ago
Hello user_my0wmt! Thanks for taking the time to reach out on our Xfinity Forum about the connection issues you've been experiencing. We appreciate you being a customer with us, and I certainly know the importance of having a solid and steady connection. I am sorry to hear that has not been the case on your end as of late, and I also apologize for any discrepancies you've run into trying to get support with this. Please know my team is here to help!
Regarding the internet connection issues, these Internet Troubleshooting Tips are a great place to start! What troubleshooting steps have you taken so far?
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