Frustrating Xfinity internet connection - Can't reach to any useful help

My xnfinity internet goes in and out ; unfortunately this happens in very important meetings; After couple of mins it comes back to fine but it is really frustrating as it happens back to back multiple times in a day.

On top, I have NO luck in reaching anyone to talk about this. Phone or chat goes to AI and that goes through standard questions

It is frustrating; if I can't get lucky I have to choose a different provider.

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XfinityAmira

Official Employee

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4.1K Messages

1 day ago

Hello user_my0wmt! Thanks for taking the time to reach out on our Xfinity Forum about the connection issues you've been experiencing. We appreciate you being a customer with us, and I certainly know the importance of having a solid and steady connection. I am sorry to hear that has not been the case on your end as of late, and I also apologize for any discrepancies you've run into trying to get support with this. Please know my team is here to help!

Regarding the internet connection issues, these Internet Troubleshooting Tips are a great place to start! What troubleshooting steps have you taken so far?

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user_my0wmt

Visitor

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2 Messages

I ran diagnostics using xfinity app and followed the whole process; at the end it says everything is good.

But given my problem is intermittent including short outages these troubleshooting tools did not find any.

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1 day ago

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XfinityJon

Official Employee

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145 Messages

Alright, I certainly appreciate the troubleshooting you have completed so far. I would be happy to assist you with looking into this further. I would just need some additional information.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 day ago

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Customer Service

user_my0wmt

Frustrating Xfinity internet connection - Can't reach to any useful help

XfinityAmira

user_my0wmt

XfinityJon

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