Frustrating Customer Service

I actually can't believe the level of frustration I've had with Xfinity over the past couple years. They push these "offers" and "promotions" on you, when you start the service, and also when you want to change the service. I accepted a promotion for internet and cell phone, and it was a great price for a year, but then after that year, they were charging me $96 a month JUST for internet. thats ridiculous. But i understand that that was just because the promotion was over. So i went online to change it, and the agent immediately started pushing all kinds of other things on me. I kept repeating that i wanted cheaper wifi each month, and they kept suggesting new devices to add on, and other deals that would last a year. I shouldn't have to reach out every year to change my plan just to afford my internet! But that seems to be the only way to get anything changed! They push and push and push, and theres no respect whatsoever for what I'm asking. Finally, when i ended up accepting a promotion (I just wanted a cheaper rate, ill deal with it again next year i guess) they started pushing a more expensive phone plan on me, unprovoked!! Xfinity doesn't seem to be looking out for their customers at all, they just want you to pay more and more and more under the illusion of a "deal". I'm incredibly disappointed at how difficult it is to get answers, and make the changes you want to make to your services. If Xfinity wasn't the only option in my area, i would 100% take my business elsewhere. I've even considered just forgoing internet all-together after this.