FRUSTRATING: charged me for two addresses and customer support is rude and not supporting

I moved to new apartment and Xfinity is charging me for both old and new accounts. When I called customer support and ask them to terminate still they charged me for few more months. I am continuously call for refund as I haven’t used service they are closing without investigating tickets.

[Edited: removed personal information]

Customer support is WORST, RUDE and NOT WILLING TO HELP.

EXPLORING OTHER OPTIONS IN AREA, won’t recommend anyone

Responses

XfinityAmandaB

Official Employee

•

2.2K Messages

1 day ago

user_1p1ad5 That is not the experience we want any customer to have, and we would be happy to help make sure your old account is closed out correctly for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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Customer Service

user_1p1ad5

FRUSTRATING: charged me for two addresses and customer support is rude and not supporting

XfinityAmandaB

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