Visitor
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1 Message
Frustrating and upset
I called yesterday because I started to have issues with my Internet connection. When I called I was told about a promotion with AT&T. Which I was referred and transferred and signed up with AT&T and made a payment yet I'm already financially struggling. When I called today to discuss the Xfinity account and if it was going to closed out I was than offered a bundle promotion which included the mobile with Internet but why was I not offered this at first because handling me off to another company. Now I have two interested provider when I only need one. When it seems as I was being pressured into getting the bundle. This is very frustrating and irrating with all the prices going up. Now I feel as if I'm stuck with these bills.
XfinityJeffB
Official Employee
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367 Messages
3 hours ago
Hello user_aqtvm7, thank you for joining us here in our Xfinity Community forum. We appreciate you and your time. Switching services providers can be a real pain; but I completely understand looking for the best deal. These days, we all have to pinch our pennies. I have almost made Abe Lincoln scream more often than I care to admit. If you would like some no pressure information, I would be more than happy to assist you. Since you have already spoken to some people, and I'm sure you only want info that would apply to you, please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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