Visitor
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1 Message
Frustrated!!
I just spent 30+ minutes trying to explain here what I need and can’t seem to be able to do online and then at the last second before sending “something went wrong” and it all disappeared! Really, Xfinity?? That happened the last time I tried to post to Xfinity Community as well. If I didn’t know better I would almost think it was intentional…🤔
XfinityNatalie
Official Employee
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108 Messages
1 day ago
Hey there, arnee! This is never the Internet experience we wish upon any of our valued members to go through. I understand how frustrating it can be when you get disconnected in the middle of typing an important post, as I work from home and depend on a stable connection too. Rest assured, you have reached the right team to assist you!
I would like to ask you a few questions so that we can get to the bottom of your Internet connection issue. Are you currently connected hardwired or wirelessly when you encounter this issue? Also, have you noticed this happening on all of your devices at home or only one specific device? Please review our Optimize Internet Connection to double-check any troubleshooting steps you have not taken yet. Let us know if you notice any improvement afterward. We will be on standby!
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