Frustrated

Good Evening!

I ordered a new phone online with the promotion unlimited premium get a free iPhone 16 when you upgrade your line and trade in. I messed up activation and I had to go to the Xfinity store, the people I dealt with made me feel horrible. They kept telling I was wrong and that was not a promotion they did there. He even asked the manager and he confirmed. I went home and cried. It was a very unfortunate experience.

Responses

XfinityDilary

Official Employee

•

2.1K Messages

3 days ago

user_xga8si Thanks for posting on our Community Forums. I'm sorry to hear about your experience. This is not how we would like you to feel. I'd be happy to help report this situation. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

0

Customer Service

user_xga8si

Frustrated

XfinityDilary

New to the Community?