Visitor
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1 Message
Frustrated with Xfinity not cancelling my Xfinity Internet
Spoke on the phone to cancel my xfinity internet. Person on the phone kept trying to sell and downgrade my xfinity internet but I just wanted to disconnect the xfinity internet completely. Finally the person completed what I thought was my xfinity internet cancellation. Received the confirmation email of the cancellation on July 3rd. Only to realize the internet still present. Checked the account and looked like that person cancelled the internet and resigned to a lower 200Mbps speed internet and I received a new bill of over $100. I'm not paying that. This is fraud. I need someone at xfinity to do what the customer is asking, and that is to completely cancelling my internet.
XfinityRichard
Official Employee
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3.4K Messages
5 hours ago
Good morning. I can certainly understand how upsetting and frustrating this situation must be, especially after you took the time to call and cancel your service, received a cancellation confirmation, and now appear to still have active internet service along with a new bill. I'd like the opportunity to review the account details and see exactly what occurred.
Please send me a DM with the following information:
Your full first and last name
Your complete service address
Once I have that information, I'll take a closer look into the account history, review the changes that were made, and help determine the best path forward regarding the cancellation request and billing concerns. We appreciate you bringing this to our attention and look forward to assisting you further. 💙
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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XfinityRichard
Official Employee
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3.4K Messages
4 hours ago
It was a pleasure assisting you and getting your account concerns addressed and resolved today. We appreciate the opportunity to serve you and thank you for the time you spent working with us.
While we're sorry to see you go, we completely respect your decision. Should your needs change in the future, we would be honored to have the opportunity to welcome you back to Xfinity. We wish you all the best, and thank you for being a valued customer. Have a wonderful day! 💙
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