Frustrated with Xfinity Chat Support Experience

I had an internet connection issue and attempted to resolve it using Xfinity’s Real Chat service.

The first chat agent told me they would reactivate my modem because the problem is caused by my modem's error, and that it would take about 20 minutes. I waited over 80 minutes, and nothing changed — no internet, no activation. (Even until I am typing this)

I then contacted a second agent through the chat service. Shockingly, they said absolutely nothing for 20 full minutes. I sent four messages, waited patiently, and still received no response at all.

Could not solve the problem? It's fine. But why doesn't saying anything at all? To waste my time?

Saying nothing after the agent enters does not make sense at all.

This was incredibly frustrating and felt like a complete waste of time.