Visitor
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2 Messages
Frustrated with outages and Absolutely TERRIBLE customer service
I pay for a gig of internet and due to the “outages in my area” haven’t once gotten even close to a gig the highest speed i’ve gotten is 154 mbps which isn’t even a quarter of what i’m paying for. I have been ran around in circles with the stupid automated customer assistance [Edited: "Inappropriate Language"]!
My bill is due tomorrow and if i get charged the full price for less than a quarter of the speed i will be canceling my services without question. I get that there will be outages but i haven’t had a single day since my service started without an outage and they give no peace of mind that anything is being attempted to be resolved.
XfinityRaf
Official Employee
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1.4K Messages
1 hour ago
Good morning @user_gpg8f9. Our team can review your account to see if we can identify what would be causing your speed issues. If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation"
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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SisterNight303
3 Messages
33 minutes ago
I am right there with you. Inconsistent internet service to the point that I CANNOT rely on being able to work from home and there is absolutely no reliability of connection speed.
The latest solution seems to be to just deny there are any outages or issues so they don't have to acknowledge them and play completely oblivious to special high demand periods (e.g. World Cup, Wimbledon, etc.) and their affect on their operations.
Customer service options are either clueless AI or untrained human reading from the same generic script that presumes customer error FIRST while holding Comcast completely unaccountable for their failing services. If I am told to check the flipping cable connections by one more time, I think I'm gonna snap.
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