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user_0861ac
1st Topic

Visitor

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4 Messages

Tuesday, March 25th, 2025 11:56 PM

Frustrated former customer

I need to speak to someone to resolve an issue that I've had for more than 2 years. I was laid off and let the bill lapse. I restored service under the impression that the large past due would be greatly reduced. I've had a soft disconnect removed from my service. My tower still doesn't work after 2 days. I've spoken to the escalation team to no avail. And I canceled my service today on the spot. I need help. Thank you

William [Edited: "Personal Information"]

Tucker GA

Question

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Updated 

28 days ago

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11

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XfinityRichard

Official Employee

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1.8K Messages

28 days ago

Hi there, @user_0861ac ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no I definitely understand your concerns regarding your past due balance. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

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user_0861ac

Visitor

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4 Messages

@XfinityRichard​ I did that. Thanks

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28 days ago

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