New Poster
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12 Messages
Frustrated & disappointed xfinity mobile
We've been finity customers since 1996 and we're early signers on to their mobile service. Yesterday we received my husbands new iPhone 14 from Apple (unlocked) and in the process of transferring his iPhone 7 contents got a message that we had to contact finity mobile to transfer the phone e service as it could not handle the transfer from sim to eSIM with Apple. Long story short, after hours of texting and phone calls with finity, he still has no phone service on his new phone. We're being told we need to go to an Xfinity store, which is a 4 hr RT drive from where we are, we are seniors and this is not going to happen. One agent said the transfer would happen within 24 hours and if it doesn't we need to call back and request escalation to 'Tier 2'.
Needless to say we are frustrated and extremely disappointed and we feel w
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due some compensation for the hours effort to merely move our xfinity mobile service from one device to another. Still waiting for resolution.
XfinityBradM
Official Employee
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915 Messages
4 months ago
@X121 Thank you for sharing your experience in attempting to activate your husband's new iPhone 14. Apologies for not being able to get this issue resolved for you with your first attempt. Our team has limited access to Xfinity Mobile's systems and tools so we'll have you DM us your first and last name along with your service address and we can create a ticket for one of our awesome Xfinity Mobile specialists to reach out and get this iPhone 14 activation issue resolved without having to go into the store that's a 4 hour round trip.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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