Visitor
•
3 Messages
Frozen cable
Not working Cable is frozen. Turn tv off for restart and goes back to same frozen picture
Visitor
•
3 Messages
Not working Cable is frozen. Turn tv off for restart and goes back to same frozen picture
XfinityEva
Official Employee
•
1.7K Messages
2 days ago
Hi there! Thank you so much for reaching out about your TV concerns and we appreciate the steps you have already taken. We also recommend using the Xfinity app to check for interruptions that may be affecting the area. You can also visit the Xfinity Status Center or text "Out" to 266278 to check for reported service interruptions in your area.
If there are no interruptions at this time, can you share a bit more about this concern? Is it all channels? Are you receiving an error message as well? Have you checked all the connections are 'finger-tight'?
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