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user_krjcsz
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Tuesday, April 1st, 2025 9:30 PM

Frndly

Works fine on one of my TVs but on the other TV there’s A message saying I have no subscription and asking me to buy a plan on this. It’s still showing my email  as [Edited: Private information]

Question

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Updated 

28 days ago

 • Edited

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XfinityAmandaB

Official Employee

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2.1K Messages

28 days ago

 

user_krjcsz Thank you so much for reaching out for help with your streaming app. Frndly is not one of our applications, but with most streaming subscriptions, if an old email address is showing, that could be causing the error. I would recommend, on the TV you are having issues with, look for a sign out or log out option so you can enter the correct email address.

 

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