cgrund's profile

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5 Messages

Tuesday, March 31st, 2026 1:48 PM

Frequent short service interruptions

For about 1 week I have been experiencing numerous internet outages, each lasting 2-10 minutes. All devices and all access to the internet is lost (TV streaming for all services, email, web searches, gaming, etc. Devices affected  include WiFi and ethernet connected. When down the modem status light is blinking yellow or green. (When up, steady white). I have already called, and an agent reset some things remotely on my modem, but that has not fixed the issue. I have done several speed checks during "outages" and they all come back OK (although, not 100% sure modem was down during checks because of the short time of down periods). Mostly this happens 12 - 5 P, but today I had outages at: 11:40A, 1:10P, 2:28, 2:35, and 2 more between 4-6P. Between outages, service is perfect on all devices. This is becoming very annoying. Are you guys working on your cables to my area, maintenance,  or some such? The map shows no outages in my area. Thanks for your attention to this.

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Official Employee

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2.7K Messages

6 hours ago

cgrund

Appreciate you taking the time to reach out to us about these connection issues. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

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