Frequent short service interruptions

For about 1 week I have been experiencing numerous internet outages, each lasting 2-10 minutes. All devices and all access to the internet is lost (TV streaming for all services, email, web searches, gaming, etc. Devices affected include WiFi and ethernet connected. When down the modem status light is blinking yellow or green. (When up, steady white). I have already called, and an agent reset some things remotely on my modem, but that has not fixed the issue. I have done several speed checks during "outages" and they all come back OK (although, not 100% sure modem was down during checks because of the short time of down periods). Mostly this happens 12 - 5 P, but today I had outages at: 11:40A, 1:10P, 2:28, 2:35, and 2 more between 4-6P. Between outages, service is perfect on all devices. This is becoming very annoying. Are you guys working on your cables to my area, maintenance, or some such? The map shows no outages in my area. Thanks for your attention to this.

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XfinityThomasB

Official Employee

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2.7K Messages

6 hours ago

cgrund

Appreciate you taking the time to reach out to us about these connection issues. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

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cgrund

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5 Messages

I "thought" I did this already, but was first told to post the public comment on the board that you responded too. Maybe I am not going to the right place. I signed in, and see only a message bubble icon, a bell icon, and my profile icon at the top of my page. Where is the "direct message" icon? Thanks

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6 hours ago

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XfinityThomasB

Official Employee

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2.7K Messages

cgrund

We ask that you first start any Xfinity Forum interaction by posting your concern in the most appropriate related public board. From there you will start receiving responses right away. Sometimes you may receive a reply from an employee, but more likely, you will receive assistance from another Comcast customer. If you do receive a reply from an employee, they will invite you to send us a direct message if needed

We ask that you please refrain from sending any employee, our XfinitySupport team, or any Xfinity Forum user an unsolicited direct message. Sending unsolicited direct message is a violation of both our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy. Please remember, by having an account and utilizing these forums, you have already agreed to the rules, policies, and guidelines contained within those documents as well as any other posted documents throughout the community.

You would just go back to the same spot you sent that message earlier. You will find the same interaction available to submit the information about your account. Appreciate your time and patience with this process. The goal of our community is to provide answers for all so staying as public as possible is the goal, if customers are having issues, having problems stay as public helps provide knowledge for the whole forum.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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6 hours ago

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cgrund

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5 Messages

OK, got iy. Thanks for your explanation, I'm new to this and didn't understand the rationale.

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6 hours ago

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XfinityThomasB

Official Employee

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2.7K Messages

cgrund No worries! I see your new message in our inbox and will hop in there to help right now. Thank you again for your understanding.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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6 hours ago

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Customer Service

cgrund

Frequent short service interruptions

XfinityThomasB

cgrund

XfinityThomasB

cgrund

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