Visitor
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1 Message
Frequent Outages
How do you plan to compensate us for the many, many outages we have had the last two days? This is totally unacceptable service!
Visitor
•
1 Message
How do you plan to compensate us for the many, many outages we have had the last two days? This is totally unacceptable service!
XfinityAldrik
Official Employee
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2.3K Messages
3 hours ago
Thank you for reaching out to us @user_nmptg5! Internet interruptions can be quite the bother, especially if you have family in town for the holidays. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look! To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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