Brandon20487's profile

New Poster

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1 Message

Wed, Nov 11, 2020 10:00 AM

Frequent Outages in Albuquerque New Mexico

I cannot work with outages this frequently for this long. Myself and others in my area have been affected with outages almost daily for the pasy 30 days. I have been told to replace my equipment (which I did, despite knowing it wouldn't resolve the issue). I have been told that maintence schedulded for after hours would resolve it, (it hasn't and the downtime for maintenence never occured). I don't understand how when millions of Americans count on their internet connection for a living you can allow this issue to go on unresolved. 

This is totally unacceptable.

Responses

ComcastChe

Official Employee

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6.1K Messages

6 m ago

Hi @Brandon20487

Thank you for posting to the Xfinity Forum to share the experience you're having. I'm sorry for the inconvenience this may be causing. I understand your frustration and want to see what we can do to help. Can you send a private message? To send a private message, click on my name, "ComcastChe," and then click send a message. Please include your first and last name and address. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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