Frequent outage

Currently no but I did yesterday beginning with a notification around 3:30 PM yesterday. But the issue is.. I've had this occur before & don't understand how an Internet outage can effect only one household ? How is that even possible, especially when I'm completely current on my billing due to automatic payments? I just find it annoying because I'm being billed for this service and paying. So to have an outage occur but only at my house? No... That just doesn't pass the smell test to me at all. I never had that happen with Verizon 

@user_qlh4l1 When there are planned and unplanned service interruptions, it could affect multiple households or just one. We are not able to pinpoint why your home was the only one affected when it is for the area.  We can assist with an adjustment when you encounter service interruptions. We don't want you to have to pay for services that were not working at the time. If you would like me to look further into your account could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.