1 Message
frequent micro-outages
My internet service has been going down for 10-15 minutes at a time around four days a week for the last three weeks. The time is unpredictable, happened yesterday from 205-215pm, happened at 1am last week, all around the clock.
Resetting the modem and the router does not help with the issue, I generally just have to wait until it comes back.
ive talked with my neighbors who use xfinity and they have also been experiencing this. For the period of time all our devices read as connected without internet. Nothing is appearing on the outage map.
Also while I'm here, it's genuinely disturbing how difficult xfinity has made their customer service process. There is no way to talk to a live agent on the phone, and the "AI" assistant is absolutely useless.
XfinityJosephA
Official Employee
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1.7K Messages
28 days ago
jean_g56 feel free to send us a direct message, so we can take a closer look at your service and help. We may need to schedule an appointment. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page.
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EG
Expert
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109.9K Messages
28 days ago
Concern moved here to the Customer Service help section.
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duck9000
Visitor
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6 Messages
14 days ago
I've been having a similar issue since I upgraded to X Class service. Outages 5 or 6 times a week, frequently only for a few minutes. Often time late at night, and I only know because my Ring system switches over to celluar.
I'm in Madrona area.
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