New Poster
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5 Messages
Frequent internet outages in my neighborhood
Something seems to have changed in the last month or so, i've had more random internet interruptions in the last month than I've had in the last 6 years combined. I'm at the point now where i've apparently capped the outage credits so I cant claim more for the outages I've been getting.
Is there any way we can request further credits for the 1h long outage I just went through and to completely resolve the issue as I do rely on the internet for work from home. I am unable to get the system to give me a real agent so I can make this ask.
EG
Expert
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111.5K Messages
9 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAlfonso
Official Employee
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1.8K Messages
9 hours ago
Hello jetuser1, thanks so much for taking the time to reach us here via our Xfinity Forums! Are you using the "Outage Credits" link when signed in via our Xfinity Status Center? This link will look for the most recent confirmed interruptions and issue credits automatically, so this is why it may be "capped" if all known issues have been accounted for. We do have a wealth of resources here on the Forums when it comes to internet troubleshooting. Have you had a chance to look these over and try out some of the tips provided?
ANSWERED: Tips for troubleshooting your Xfinity Internet connection
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