Skip to main content

    Support

    Offers

U
user_wrf7au
1st Topic

1 Message

Saturday, August 24th, 2024 6:08 PM

Closed

Frequent Internet Outages in Houston

I have been experiencing daily internet outages at my home in Houston for over a month. Xfinity has provided no information why this is occurring and what they are doing to resolve the matter. I work from home and this is a huge problem as I am losing connection during meetings and calls. Xfinity also denied my request to have a technician come visit.

Question

 • 

Updated 

7 months ago

93

3

0

Latoque

Expert

 • 

29.6K Messages

8 months ago

Moved from Email forum

0

0

XfinityRichard

Official Employee

 • 

1.8K Messages

8 months ago

Hi there, @user_wrf7au ! Thank you so much for reaching out to your Digital Care team. I appreciate your patience while you waited to connect with me. As a person who also works from home, I understand completely how frustrating service interruptions are. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

0

0

user_88dvnc

1 Message

7 months ago

This is happening to me too since July I think. I’m in [Edited: "Personal Information"]

(edited)

1

0

XfinityKei

Official Employee

 • 

1.4K Messages

@user_88dvnc I'm sorry to hear that you're having issues with your service. July is a long time to have ongoing issues. Please meet me in a direct message, so I can look over your account and service to resolve your connection concerns. 

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

forum icon

New to the Community?

Start Here