Visitor
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4 Messages
Frequency 2.0 Xfinity Rewards Speaker does not play smoothly; sound hiccups
Bluetooth connects with IPhone but sound is interrupted when playing Pandora. Have tried reset function, did not improve. How do I get a replacement?
Visitor
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4 Messages
Bluetooth connects with IPhone but sound is interrupted when playing Pandora. Have tried reset function, did not improve. How do I get a replacement?
CCTyler1
Problem Solver
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409 Messages
3 years ago
Hello there, and good morning! Thank you for bringing this to our attention through our Forums, and thank you for your patience while awaiting our response. I understand that you received your Bluetooth speaker, and you've been experiencing some defective behavior with the device, and I can imagine the concern behind this. Rest assured; you're with the pros, and our Digital Care Team is here, every step of the way!
Before we begin, can you please send us a private message, including your full name, and your full address? You can do so, by clicking on the chat icon, in the top right hand corner of your screen, and once you click on that icon, you should be able to search "Xfinity Support", which should then give you the ability to send us a message. Thank you in advance, and I look forward to speaking with you!
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