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marongearhart
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Tuesday, April 22nd, 2025 6:18 PM

Free year of Perplexity Pro for Xfinity Rewards members

A blog post for Perplexity says that Xfinity Rewards members can redeem a free year of Perplexity Pro but I can't find the offer/reward code on my Xfinity Rewards account. I see a recent post in this forum with the same issue but can't send a direct message until I post. Am looking for help from Xfinity to resolve this and access my code to redeem the Perplexity Pro subscription.

Redeem a free year of Perplexity Pro through Xfinity Rewards 

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1 hour ago

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XfinityThomasC

Official Employee

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2.5K Messages

2 days ago

Hello, @marongearhart

 

Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

 

 

 

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user_bih9tb

Visitor

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1 Message

2 hours ago

I'm having the same issue - and will post now to see if this helps with sending a direct message.  Thanks for responding ThomasC

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XfinityThomasA

Official Employee

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2.3K Messages

Hello, user_bih9tb! Thank you for reaching out. Our team can help. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I see you already reached out and we can continue there. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. This is just a heads-up for next time, and I look forward to helping out here.

- XfinityThomasA

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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