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Serenaw1
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Tuesday, November 25th, 2025 2:00 PM

Free xfy pod

I was told by xfinity customer that i am entitled to a free pod and i should go to a store 

When we did it was a waste of time and they told us its not free. Can i get an explanation? And i have a dead zone need a pod 

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4 hours ago

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XfinityEricB

Official Employee

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2.8K Messages

4 hours ago

 

Serenaw1 Our free pod offer is based on a home assessment that tracks the home connections for 2 weeks, and then sends you an email with a link to order the free device if it recommends one. How long have you had the service active it the home at this time, and did you ever recieve the email with the home assessment results that you can remember? 

 

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