Contributor
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98 Messages
Free Xfinity Upgrade
For over a month every time I'd sign in to check my email, there was an alert Free Xfinity Upgrade so when I tried to upgrade today the cost was $30 more. I'm already paying too much, for too many years. Perhaps I should cancel Every thing, and come in as a new customer to get a good deal because their alert Free Upgrade is not a good deal!
EG
Expert
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112.2K Messages
27 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasC
Official Employee
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2.7K Messages
27 days ago
Hello, @jebsr something seems to have gone wrong with your free Xfinity upgrade. Let us take a look. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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