Hello user_7vkk5a! I'm super glad to hear that you took advantage of the free Xfinity Mobile line, and thank you more than anything for joining the family! You're in the best place for support, so we'll do everything we can to get your line back in working order 👍
Can you start by telling me what specific services or features on the phone aren't functioning properly?
I’m a new Xfinity Mobile customer. I switched my number to Xfinity because of a promotion offering a free line, but I’ve ended up paying $45 for that line instead. If promotions are advertised, customers should actually receive the benefits. I’ve already raised this issue with customer service multiple times, and they’ve logged at least two cases, but nothing has been resolved—I’m still being charged the regular $45 per month.
I’m a new Xfinity Mobile customer. I switched my number to Xfinity because of a promotion offering a free line, but I’ve ended up paying $45 for that line instead. If promotions are advertised, customers should actually receive the benefits. I’ve already raised this issue with customer service multiple times, and they’ve logged at least two cases, but nothing has been resolved—I’m still being charged the regular $45 per month.
Thanks for reaching out to us, as a customer myself as a mobile line I would not be happy if I was offered a free line for the unlimited services and was still being charge the monthly rate for the unlimited line.
Let's get this resolved for you! Please go ahead and send me a direct message including your first and last name and complete service address.
Here's the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I’m hoping someone from Xfinity can look into this… I signed up during the promotion, but I was just billed the full amount instead of the promotional rate. It looks like the same issue others have mentioned here. Can someone please review my account and fix this?
Thanks for reaching out to us, depending on how you signed up, the 12 month free mobile data line may not show up till one or two billing cycles. To clarify how many billing cycles you have been sent since you signed up?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinitySeth
Official Employee
•
563 Messages
2 months ago
Hello user_7vkk5a! I'm super glad to hear that you took advantage of the free Xfinity Mobile line, and thank you more than anything for joining the family! You're in the best place for support, so we'll do everything we can to get your line back in working order 👍
Can you start by telling me what specific services or features on the phone aren't functioning properly?
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kkworld
Visitor
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2 Messages
1 month ago
I’m a new Xfinity Mobile customer. I switched my number to Xfinity because of a promotion offering a free line, but I’ve ended up paying $45 for that line instead. If promotions are advertised, customers should actually receive the benefits. I’ve already raised this issue with customer service multiple times, and they’ve logged at least two cases, but nothing has been resolved—I’m still being charged the regular $45 per month.
0
0
kkworld
Visitor
•
2 Messages
1 month ago
I’m a new Xfinity Mobile customer. I switched my number to Xfinity because of a promotion offering a free line, but I’ve ended up paying $45 for that line instead. If promotions are advertised, customers should actually receive the benefits. I’ve already raised this issue with customer service multiple times, and they’ve logged at least two cases, but nothing has been resolved—I’m still being charged the regular $45 per month.
3
0