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user_blwpta
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Visitor

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1 Message

Sunday, January 4th, 2026 2:37 PM

Free xfi pods

The condominium we live in just renewed their contract with you guys, yet we don’t get service throughout our unit since it is long. I heard you are offering a free xfi pod. Can you please check is we are eligible. We have been clients for so many years. Thank you. 

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1 hour ago

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XfinityThomasC

Official Employee

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3.1K Messages

22 days ago

Hello, @user_blwpta happy to check on your eligibility for xFi Pods. Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

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aeachavez

Visitor

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1 Message

I am having the same issue with dead spots.  I do not have the chat icon.

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2 hours ago

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XfinityMarshante

Official Employee

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852 Messages

Hello @aeachavez, thank you for your comment.  Sorry to hear you’re dealing with dead spots in your home. I know how frustrating that can be, especially when you depend on your internet to stay connected.

Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. If needed, we may invite you to send us a Direct Message.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.


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