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Monopolist
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2 Messages

Saturday, November 28th, 2020 2:00 PM

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Free xFi pods

How can I get free xFi Pods? I just set up the new XFi Gateway with unlimited internet today. The wifi coverage from the xFi gateway is not good. The Comcast website doesn't say anything about free xFi pods but I read on forums that Comcast will give them to you for free if you need them to extend your XFi gateway coverage.  How can I get the free pods?   They seem to be for sale on Comcast website but I don't want to buy them because I thought they were supposed to be free.   Thanks.

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Updated 

4 years ago

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garciamendez

New Poster

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1 Message

5 years ago

I would also like to request these. thanks.

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AllanM

Contributor

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25 Messages

5 years ago

Have you tryied contacting Xfinity through phone or chat? Did you get an answer?

I think you have to be paying for Xfinity Advantage to get the "free" pods. 

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CCGina

Official Employee

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800 Messages

5 years ago

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user_8d86d7

Visitor

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1 Message

4 years ago

I would also like to request these. thanks.

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XfinityVianney

Official Employee

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2.3K Messages

Hi, @user_8d86d7. I can gladly help look into this for you as well. Are you currently subscribed to xFi Complete? If so, have we completed your Home Wifi Evaluation? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

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wows.hao

Visitor

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1 Message

Says I am eligible, my home can use a boost for free xfi pods. I click redeem then it refuses me with an error. I don't understand this at all.

My router is downstairs with normal 400 mbps speeds, my office is upstairs backed behind 2 thick walls getting a low 150 mbps speed because of weak signal. YES I do need the xfi pod. My worst fear is xfinity review system will play games with me ending me not getting them. Xfinity is too big, I can't fight them : (

s

(edited)

4 years ago

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CCMichelle

Problem Solver

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788 Messages

I can certainly understand your frustrations over not being able to claim the offer here. I truly appreciate you taking the time to reach out to us regarding the XFI Pods offer. I would love to further assist you. Can you please reach out through private message with your first and last name, name on the account if different and service address? 

 

To send a private message:

Ensure you are first signed in, then you will see an icon at the top right of your page. Click that or follow this link: https://comca.st/3CniqRJ
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

 

I no longer work for Comcast.

4 years ago

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