Free Xfi Pods for Dead Spot

Hi, I had an xfinity tech at my home yesterday and it was witnessed by him that I have a dead spot in my home where connection is lost and then reconnects when walking back to another area of the home. How do I go about getting a free xfi pod to solve this issue?

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XfinityOrlandoM

Official Employee

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2.9K Messages

4 hours ago

Thanks for reaching out to us, as a customer myself who lives in an older home where I don't get Wi-Fi connection all over, we now offer what's called our awesome Xfinity Pro https://www.xfinity.com/learn/internet-service/xpro This comes with the Wi-Fi extender, the Xfinity modem and the Wi-Fi backup pro extender.

I'll be happy to get this order set up for you, all you have to do is send me a direct message including your first and last name and complete service address

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

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user_8vs19i

Visitor

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4 Messages

If you look at my account, I already had xfi pro, and it was suggested by tech support to change to the normal 1000mbps plan xfi pro and pro extender was was have issues maintaining connection to my devices. I made that change yesterday. I had a tech support rep out to my house and he confirmed several times using his own phone the dead spot issue.

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3 hours ago

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XfinityOrlandoM

Official Employee

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2.9K Messages

I understand your point but the only way we offer the Wi-Fi extenders now is through the Xfinity pro, did your Xfinity pro not come with Wi-Fi extenders?

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3 hours ago

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user_8vs19i

Visitor

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4 Messages

It did, and that system did not work, and that is why I changed to the 1000mbps plan that was suggested by the xfinity tech support rep.

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3 hours ago

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XfinityOrlandoM

Official Employee

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2.9K Messages

@user_8vs19i

So unfortunately then you would have to purchase your own Wi-Fi extenders. I'm not sure what your speed plan has to do with your Wi-Fi connection though.

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Was your question answered? Please, mark a reply as the Accepted Answer. tick

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3 hours ago

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user_8vs19i

Visitor

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4 Messages

I don't either, but... I guess being a customer with xfinity for over 30 years means nothing. I guess it it time to look at another service.

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3 hours ago

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Customer Service

user_8vs19i

Free Xfi Pods for Dead Spot

XfinityOrlandoM

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XfinityOrlandoM

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