2 Messages
"Free" xFi Pod
I just received a "free" xFi pod as part of the Xfi Complete package. The thought just occurred to me and I have to ask because of Xfinity's typically less-than-transparent dealings with customers: Since this is part of the Xfi package, if in the future I ever decide to cancel the package or leave comcast/Xfinity, will I then be charged for the Pod? I assume there is some minimum time that I would need to have the package or be charged, and that would be fair (assuming the time period is not ridiculous, like years), but if I had the package for a year then moved and had to cancel Xfinity, am I then going to be charged for the pod on my final bill? Or do I return it like I would the gateway?
XfinitySheila
Official Employee
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1.1K Messages
1 year ago
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jkurt45
Regular Visitor
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9 Messages
10 months ago
At least you were notified that you needed a pod! I had xfi complete for over a year, never once did xfinity check if I needed a pod. The day after I cancelled complete I get an email stating I needed a xfi pod and can get one free. Followed the link then it tells me I’m not eligible! Xfinity is turning into a joke! I’ve had Comcast/ xfinity for about 25 years. Never a late payment and they now treat you like garbage! Customer service is an even bigger joke!
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