user_byjpps Thank you for reaching out! Were you informed through the Xfinity app, or email that you qualify for an WiFi Extender? Either way there should have been a link to help you get that redeemed.
Understood, and I am sorry to hear about the poor coverage you're experiencing user_byjpps. Please know my team is here to support you. Xfinity's Whole Home Wi-Fi evaluation is a process for Xfinity xFi Complete customers to assess their home Wi-Fi network. Customers receive evaluation results approximately 14 days after activation, which may recommend free Wi-Fi Extenders if needed.
My team would be more than happy to check your account and further assist you with this. Please send us a Direct Message. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message icon” (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
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XfinityMartyR
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