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Hello there! We want to make sure you receive your equipment as well!  Looks like you have tried several steps before visiting us here on Forums, so let's take a deeper look at how we can assist. Have you also tried different browsers (and incognito/private mode) and clearing cache and cookies? 

If this still has not helped, please send us a direct message with your full name and service address. You may have previously experienced issues if you tried to send a direct message before making a public post as we encourage our community to first find the most appropriate board for their concern and/or post and then if needed asked to join through direct message. 

To send a direct message: 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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