Visitor
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1 Message
Free upgraded modem shows delivered but nowhere to be found
In my account I had clicked the option to upgrade my modem for free. Delivery updates were made and it shows that the modem was deliverd last night at 10:30PM, but there is no box anywhere on my property. I've checked with neighbors and none of them picked up the box and brought it in their house for safekeeping until they saw me. (All of the neighbors were asleep at that time anyway). If I can't find the box that was said to be delivered can I just go into an Xfinity store and get the free upgraded modem?
Community Best Answer
XfinityRoberto
Official Employee
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2.6K Messages
3 days ago
Hi there and welcome to Comcast. I am sorry to hear that you did not get your modem. Yes, you can alway go to the local store and pick up a modem.
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user_mptq7p
Visitor
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1 Message
6 hours ago
I have the same problem with the delivery of the Xumo Stream Box. I was sent a picture of where it was delivered. I do not live in a wood-frame home with a painted red front door. The picture does not show the address. My bill is showing the Xumo box along with the Getting Started Kit and activation fee; both are credited back. I have not seen any of this equipment or kit.
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