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Thursday, November 14th, 2024 9:54 PM

Free tablet is it a scam?

I was upgrading my service to unlimited data and I was offered a free ipad. When it was time to go through approval for the iPad they asked for my birthday and social security number. I refused because it made me nervous. Is this a real offer or was it a scam?

Official Employee

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1.3K Messages

3 months ago

@user_a9khsb, hi! Thank you for your post. Our promotions just changed, but we were offering a free 10th Generation iPad on new lines. You would still have to pay for the unlimited data for the line though. As a heads-up, some internet offers include a discount for adding a Unlimited Xfinity Mobile line. Tablets and smartwatches do not qualify for that offer.

Yesterday, we just launched a whole bunch of Black Friday deals. There are some really awesome savings to be had. You can find those at https://www.xfinity.com/mobile/learn/deals. 

2 Messages

25 days ago

I had the same offer it is a scam I was told the total cost of my package would be 168$ on chat with an agent.  So I signed up for a 24 month package. he Ipad came I activated it, worked fine. Then the bill came for 225$ plus 30$ a month line charge for the IPad   When I called to complain about was told that the agent lied to me. That's a comcast agent on the phone, telling me a comcast agent on chat lied to me that there was no package like that and it did not go through billing. So she signed me up for 215$ package for 1 year and said to send Ipad back . Which I did now awaiting for the new bill and if I get refunded the 25$ activation charge and 52$ tax paid for purchase of Ipad.

2 Messages

I also reported it as fraud to comcast and will do so to my better business bureau and States Attorney General. Ben a customer for 13 straight years and they treat you like garbage and almost impossible to contact the correct people I was transfered 7 times to a different agent on chat for over 1 hr and got nothing done till I called Then the agent I called tried to sell me thing I did not want of course but did get it done eventually now I await their response which I don't expect will be good as for refunds and bill corrections

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