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user_v59thx
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Saturday, May 2nd, 2026 6:32 PM

Free Peacock Premium

For over a year now Xfinity has claimed I have free access to Peacock Premium which they now state has been extended through the end of July. How come every time we try to use it they force us to try and choose a plan and sign up, if we don't then we can't get access. Do we have free access or is this a scam trying to get you to sign up for Peacock?

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7 hours ago

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XfinityGabriel

Official Employee

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3.2K Messages

14 hours ago

 

user_v59thx, Hi there! Thanks for taking the time out of your Saturday to reach out. It’s not a scam, but I get why it feels that way. We have Xfinity plans that include free Peacock Premium, but it still requires a one‑time activation/linking step. During activation, Peacock shows paid plans, which I can undersand the confusion, but you don't need to enter payment info unless you choose an upgrade. If it keeps looping you to plan selection, that usually means the Xfinity entitlement isn’t linking correctly (wrong email, existing Peacock account, or backend sync issue). You should not be charged unless you explicitly upgrade. We are the right team of experts to help over social media. Usually, we can reset the activation so it works properly. To further assist, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, input our shared handle "Xfinity Support" to send us a direct message.    
 

 

(edited)

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user_v59thx

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[Edited: "Personal Information"]. Hopefully you can help me fix this and maybe we can get a couple of months of Peacock Premium before it expires. Thank you for your response. 

(edited)

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14 hours ago

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XfinityGabriel

Official Employee

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3.2K Messages

 

user_v59thx, No problem. We’ll absolutely do our best to help get this resolved so you can take advantage of Peacock Premium while it’s still available. To move forward, we’ll just need to assist you in a private message so we can securely review your account. Here’s how to send us a direct message:

Steps to send a direct message to Xfinity Support:

  • Click “Sign In” if you’re not already logged in
  • Click the Direct Message icon in the upper‑right corner of this page
  • Select the New Message icon (pencil and paper)
  • In the “To” field, type Xfinity Support and select it from the list
  • Enter your message (including your first and last name and full service address)
  • Press Enter to send

Once we receive your message, we’ll pick it up right away and work with you to get Peacock activating correctly. We appreciate your patience, and we look forward to helping you get this sorted out.

 

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14 hours ago

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EG

Expert

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117.7K Messages

13 hours ago

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.

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