Visitor

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2 Messages

Saturday, May 2nd, 2026 6:32 PM

Free Peacock Premium

For over a year now Xfinity has claimed I have free access to Peacock Premium which they now state has been extended through the end of July. How come every time we try to use it they force us to try and choose a plan and sign up, if we don't then we can't get access. Do we have free access or is this a scam trying to get you to sign up for Peacock?

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Official Employee

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3.2K Messages

14 hours ago

 

user_v59thx, Hi there! Thanks for taking the time out of your Saturday to reach out. It’s not a scam, but I get why it feels that way. We have Xfinity plans that include free Peacock Premium, but it still requires a one‑time activation/linking step. During activation, Peacock shows paid plans, which I can undersand the confusion, but you don't need to enter payment info unless you choose an upgrade. If it keeps looping you to plan selection, that usually means the Xfinity entitlement isn’t linking correctly (wrong email, existing Peacock account, or backend sync issue). You should not be charged unless you explicitly upgrade. We are the right team of experts to help over social media. Usually, we can reset the activation so it works properly. To further assist, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, input our shared handle "Xfinity Support" to send us a direct message.    
 

 

(edited)

Expert

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117.7K Messages

13 hours ago

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.

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