Visitor
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3 Messages
Free Peacock Premium for Xfinity Internet customers who remain enrolled as a Platinum tier?
I initially qualifed for free Peacock when signing up 5 years ago, but didn't get their streaming device and therefore didn't activate it. Now, I have become a platinum member after 5 years of service, and I'm trying to get the "Peacock Premium, on us" listed on xfinity.com/membership for my account. When going to xfinity.com/activate-peacock it tells me that I'm not eligible. Customer service is telling me that I didn't activate within 90 days, therefore I'm not eligible for free Peacock. However, I'm newly eligible per Platinum membership (within 90 days) and I'm being told I can't get access to that perk. This doesn't make sense, if I'm eligible for the reward, I should be able to get the reward.
The next level of phone based customer service now tells me that the Peacock Premium is a rotating offer, that is sometimes available on Thursdays. This is in direct contradiction to the impression the membership webpage shows (see below). There is no verbiage about Peacock Premium being limited time or rotating. it clearly shows it as a discount available to platinum and diamond levels.
Can someone please help resolve this?
XfinityMatthew
Official Employee
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1.5K Messages
25 days ago
Hello @user_8h5ylo Thanks for reaching out. I apologize for the conflicting information you've been given so far. Hopefully I can help clarify and alleviate some of your concerns as well as any for others experiencing the same issue right now.
Peacock Premium is included for our Platinum and Diamond tier membership customers. We recently revamped the entire Xfinity Membership program and there is a known issue impacting the redemption of Peacock reward for some accounts. We will need to open a ticket with our membership team to have the reward added, so you can activate.
The 90 days agents mentioned are for packages that include Peacock free. Those need to be redeemed within 90 days. But membership rewards can be redeemed whenever.
Please send us a direct message with your full name and the service address and we will get the ticket opened for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
(edited)
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user_d8b3bf
Visitor
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1 Message
3 hours ago
I can not find the direct message location anywhere, I am also a platinum member and peacock is coming up as im not eligible as well
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