Free Peacock Premium for Diamind Rewards Members NOT WORKING?

I tried to redeem this reward through the app a while ago under “Rewards” as we are Diamond members that were offered Free Peacock Premium - and we keep getting reminder emails (as recently as a couple days ago) to sign up but the link does nothing.

I have seen similar posts on here but it just says to send a direct message to support? I’ve also called Xfinity Support and tried live agent chat and Xfinity Assistant but I’ve gotten nowhere. It’s been a couple pay cycles now I believe and I don’t want to miss out on this reward because we miss having free Peacock, so this Peacock Premium offer looked fantastic- but I’ve tried everything I can think of and have also taken screenshots if someone is able to assist. I’ve also attempted to sign into Peacock itself using our primary email address that we receive most Xfinity communication through, as well as our official “Comcast dot Net” email that comes with the account but nothing brings up any options. I remember having a similar issue a while ago when trying to activate our free Netflix and that took forever and eventually got connected to a phone agent who knew how to fix it and get it working. I’m hoping this will be easier? Please help. Thank you

- Robert and Carol Ann

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RE: (EMAIL) “

"Enjoy Peacock Premium – on us!

Because you’re a valued Xfinity Rewards Diamond member, we’re giving you Peacock Premium at no extra cost (a $7.99/mo value). It’s our way of saying thanks for being with us.

Redeem this reward on your Xfinity Rewards dashboard (I’ve already done this a while ago through the Xfinity Rewards Diamond offers) and we’ll guide you through the activation process.” (It did not guide me through it originally or now)

{REDEEM PEACOCK BUTTON IN EMAIL}

(Button doesn’t work, it just brings me to somewhat related articles and how-to links)
“Here’s what’s included:

•	Exclusive Originals like Love Island USASeason 7 and Love Island: Beyond the Villa, premiering this summer!
•	Live sports and events, including Premier League soccer matches and Sunday Night Football
•	Hit series & new movies like Black Bag, Dog Man, the Jurassic World franchise, and Nope
•	50+ always-on channels and more

Thanks for being with Xfinity.”

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ANY ASSISTANCE FROM XFINITY SUPPORT WOULD BE GREATLY APPRECIATED!!!

RJ and CAROL ANN

Responses

XfinityBenjaminM

Official Employee

•

2.2K Messages

2 days ago

RJandCA Hello! Thank you for reaching out to us here on our Community Forum. We have found that many of the issues with the Peacock redemption are due to the email address. We know you mentioned that in your post so we'll have to dig into this further to see what is going on. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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RJandCA

Free Peacock Premium for Diamind Rewards Members NOT WORKING?

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