Visitor
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3 Messages
Free peacock isn't activating
I receieved an email that says I can get a free Peacock Premium subscription. On the rewards page I saw a free peacock benefit. I redeemed it. Then it forwards me to https://www.xfinity.com/yoursubscriptions but there's nothing to activate. I activated the deal about 5 hours ago so it should have showed up by now.
XfinityDilary
Official Employee
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3.3K Messages
5 hours ago
Hey there, user_vd8mc6! Thanks for sharing those details. I can definitely see why that’s confusing. In some cases, there can be a delay between redeeming the Peacock reward and seeing the activation option appear on the subscription page, even if it’s already been a few hours.
Here are a couple of things you can try in the meantime:
Sign out and back in to your Xfinity account, then revisit xfinity.com/yoursubscriptions
Try accessing the page from a different browser or device (try an incognito/private page as well)
Clear your browser’s cache/cookies and refresh the page
If it’s still not showing after that, we can take a closer look and make sure the reward was applied correctly.
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