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user_vd8mc6
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Thursday, June 4th, 2026 3:17 AM

Free peacock isn't activating

I receieved an email that says I can get a free Peacock Premium subscription. On the rewards page I saw a free peacock benefit. I redeemed it. Then it forwards me to https://www.xfinity.com/yoursubscriptions but there's nothing to activate.  I activated the deal about 5 hours ago so it should have showed up by now.

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2 hours ago

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XfinityDilary

Official Employee

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3.3K Messages

2 hours ago

Hey there, user_vd8mc6! Thanks for sharing those details. I can definitely see why that’s confusing. In some cases, there can be a delay between redeeming the Peacock reward and seeing the activation option appear on the subscription page, even if it’s already been a few hours.

 

 

Here are a couple of things you can try in the meantime:

 

Sign out and back in to your Xfinity account, then revisit xfinity.com/yoursubscriptions

Try accessing the page from a different browser or device (try an incognito/private page as well)

Clear your browser’s cache/cookies and refresh the page

 

If it’s still not showing after that, we can take a closer look and make sure the reward was applied correctly. 

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user_vd8mc6

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I'm on a completely different computer at my house than the one that I redeemed the offer on earlier. I have tried to access the yoursubscriptions page using an incognito browser window, but that also didn't work. 

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2 hours ago

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XfinityDilary

Official Employee

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3.3K Messages

 

Thanks for trying that, user_vd8mc6. Did you try clearing the cache and cookies as well? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 hours ago

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user_vd8mc6

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I tried using a completely different web browser (the Microsoft Edge web browser) which I don't normally use, so that would not have had any cached data or cookies.

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2 hours ago

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XfinityDilary

Official Employee

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3.3K Messages

Thanks for clarifying, user_vd8mc6. Let's take a look here. Could you please send our team a Direct Message with your name and service address?

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

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2 hours ago

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