stevesanford02's profile

Frequent Visitor

 • 

7 Messages

Thursday, June 26th, 2025

Free Peacock for Diamond Rewards Member does not work.

No way to accept the reward. I am Diamond member. Was given this advice:

"As a Diamond tier Xfinity Rewards member, you are eligible to redeem a reward for Peacock Premium at no additional cost. If you are unable to claim this reward, ensure you are logged into your Xfinity Rewards account and follow these steps: click on the reward titled "Get Peacock Premium at no extra cost," choose "Get This Reward," and follow the provided instructions."

I signed in and clicked on the reward titled "Get Peacock Premium at no extra cost". There is no "Get This Reward" button, only an Exit button, so no one can actually claim reward. Interesting, right? Also, it says to go to bottom of page and click "Ask Xfinity" if you have questions. I did "Ask Xfinity" and the Robot is as dumb as a rock, probably intentionally.

I won't be satisfied until Xfinity makes good on it's offer to long time Comcast customers.  Also, stop making it so dang hard to contact anyone, that robot is a prime example of very poor customer care, AND your categories below don't have Xfinity Rewards or Xfinity Complaints (does have Xfinity Compliments - wow!)

Oldest First
Selected Oldest First

Official Employee

 • 

1.4K Messages

2 months ago

 

stevesanford02 If a Diamond or Platinum Xfinity Rewards member is having trouble accessing free Peacock Premium, they should first verify their account status and ensure they have redeemed the reward. If the reward was redeemed recently, it may take up to two hours for access to appear. Additionally, they should check for any past-due balances that could affect eligibility. If issues persist, they can follow the troubleshooting steps outlined in the Peacock Premium promotion activation guide

 

Visitor

 • 

10 Messages

I did all of these things and Im still NOT getting it..

Official Employee

 • 

2.3K Messages

Hi there, @user_0aa4d0 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are experiencing with Peacock. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

 

Please send a private message by clicking the direct messaging chat icon in the upper right corn

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Frequent Visitor

 • 

7 Messages

2 months ago

You obviously did not read my statement. Please re-read and make a relevant response.

Official Employee

 • 

1.4K Messages

 

stevesanford02 We can take a look at your account, and see what is going on. Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

10 Messages

21 days ago

I have the exact same problem.. 😂 I been trying to get it since around April of last year… xfinity ai/bot are ABSOLUTELY no help.. I think they are part of the problem

forum icon

New to the Community?

Start Here