Frequent Visitor
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7 Messages
Free Peacock for Diamond Rewards Member does not work.
No way to accept the reward. I am Diamond member. Was given this advice:
"As a Diamond tier Xfinity Rewards member, you are eligible to redeem a reward for Peacock Premium at no additional cost. If you are unable to claim this reward, ensure you are logged into your Xfinity Rewards account and follow these steps: click on the reward titled "Get Peacock Premium at no extra cost," choose "Get This Reward," and follow the provided instructions."
I signed in and clicked on the reward titled "Get Peacock Premium at no extra cost". There is no "Get This Reward" button, only an Exit button, so no one can actually claim reward. Interesting, right? Also, it says to go to bottom of page and click "Ask Xfinity" if you have questions. I did "Ask Xfinity" and the Robot is as dumb as a rock, probably intentionally.
I won't be satisfied until Xfinity makes good on it's offer to long time Comcast customers. Also, stop making it so dang hard to contact anyone, that robot is a prime example of very poor customer care, AND your categories below don't have Xfinity Rewards or Xfinity Complaints (does have Xfinity Compliments - wow!)
XfinityWilliam
Official Employee
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1.4K Messages
9 days ago
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stevesanford02
Frequent Visitor
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7 Messages
9 days ago
You obviously did not read my statement. Please re-read and make a relevant response.
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