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user_59ylyh
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3 Messages

Friday, September 12th, 2025

Free Peacock Account Can’t Activate

I have Xfinity Gigabit Internet, which includes 2 years of Peacock Premium. When I go to activate, it says ‘no subscriptions to activate.’ This means my account is missing the Peacock Premium entitlement code. Please escalate to the team that can add this entitlement to my billing profile — Tier 1 support cannot fix this.

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6 hours ago

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EG

Expert

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114K Messages

1 month ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityOrlandoM

Official Employee

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2.6K Messages

1 month ago

@user_59ylyh

Thanks for reaching out to us we do apologize for any inconvenience you're having.

 

Xfinity Internet customers with Gigabit speeds or higher: Receive Peacock Premium at no additional cost for two years., Xfinity Internet customers with Diamond or Platinum Xfinity Rewards status: Redeem a reward to receive Peacock Premium at no additional cost as long as they remain a Diamond or Platinum member.

 

You will want to go to https://customer.xfinity.com/activate-peacock 

 

Do you have the GB service or higher or are you a diamond or platinum rewards member?

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user_59ylyh

Visitor

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3 Messages

Yes, I have GB service. I’ve went to the aforementioned web link above and all I get is the error message below. I’ve had Xfinity internet service for a year and I just moved and transferred service on 9/5. I don’t understand why I would need to even reactivate Peacock when nothing has changed but my service address. Please advise. When I log in to Peacock it asks me to select a plan that I would have to pay for there is no $0 plan shown. 

“We’re sorry, your account isn’t eligible for this Peacock offer”.

(edited)

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1 month ago

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XfinityNatalie

Official Employee

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403 Messages

Could you please check through the XFINITY Rewards section in your account online to see if it shows in "redemption history" that the Peacock reward has been redeemed successfully, user_59ylyh?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_59ylyh

Visitor

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There is nothing in the rewards section that shows “redemption history”. What is it going to take to get this corrected before I file a complaint with the FCC just to start. 

(edited)

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6 hours ago

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XfinityAldrik

Official Employee

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2.2K Messages

Thank you for sharing that screenshot @user_59ylyh! The rewards site is necessary for when Peacock Premium access is linked to being a Diamond or Platinum Xfinity Rewards member.

 

When subscribed to Gigabit speeds or higher, the code you mentioned in your post should be automatically applied. From there, Peacock Premium should be available to activate within 2 hours of activating the Xfinity services by using this link here.

Could you please send our team a direct message with your full name, full address, and the email address you are using when signed in? We will want to check if the email address is linked to the primary Xfinity ID on the account. To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 hours ago

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